Frequently Asked Questions
If you have a question related to our products and more, we may have the answer you're looking for below.
Free Standard UK Delivery on orders
The vast majority of our orders are dispatched within 24 hours, Monday to Friday. Orders are sent to you by second class Royal Mail post and should normally be received within an estimated 2 – 3 working days – however these are guidelines set out by the Royal Mail and are NOT GUARANTEED. For our customers convenience we mail out in postal boxes that fit through the vast majority of letter boxes.
Guaranteed next business day delivery is also available on all our items, this can be purchased at check out. This service requires a signature on receipt.
All our packaging is 100% recycled or recyclable.
We are a small business and customer satisafction is very important to us so please get in touch to discuss any issues. We are confident we can resolve things for you, and be pretty nippy about it too, Monday to Friday.
Simply contact us within 7 days of delivery to discuss options. Any item that has been agreed for refund must be returned in perfect and unworn condition.
Personalised orders cannot be cancelled once the item has been made, and cannot be refunded unless faulty.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
FEATURES & CARE
Each item is individually hand crafted from recycled and/or natural materials, precise colour, texture and dimension will vary slightly. Due to the nature of these materials and the production process, slight marks and inconsistencies will be present, we consider this to be part of the rich story of the product. Our jewellery is not intended to look like an immaculate, manufactured item.
Brass, pewter and silver will tarnish in time, this will be greatly accelerated by contact with perfumes, oils and creams. Both these elements can be easily brought back to a bright shine with an appropriate metal cleaning cloth. Do not submerge jewellery in a cleaning fluid.
All silver used is commercially purchased solid sterling silver.
We recommend jewellery is removed before bathing.