DELIVERY & RETURNS
FREE STANDARD DELIVERY ON ALL UK ORDERS.
How long will it take?
The vast majority of our orders are dispatched within 48 hours, Monday to Friday. UK orders are sent to you by second class Royal Mail post and should normally be received within an estimated 2 – 3 working days – however these are guidelines set out by the Royal Mail and are NOT GUARANTEED.
For our customers convenience we mail out in postal boxes that fit through the vast majority of letter boxes.
Need it faster?
Guaranteed next business day delivery is also available on all our UK orders, this can be purchased at check out. This service requires a signature on receipt.
If you've already checked out but think you need express service, no problem, just look in our EXTRAS section to add it on.
Orders for outside the UK
Should you need delivery to an EU country we kindly request you purchase through our Etsy shop << click here. This will automatically sort all taxes and duties in prepayment and so avoid you getting any nasty surprises on delivery.
Rest of world:
Please note taxes and duties may apply on delivery, these vary dependent on country and are the sole responsibility of the customer.
Three things that are good to know:
1. Our packaging is plastic free and 100% recycled or recyclable.
2. As part of our ethos we try to minimise waste wherever possible. Consequently we offer a choice of basic tissue wrap through to organic cotton gift bag on all our items. There is no charge on any option, we just don't want to send out unnecessary materials you would rather not receive. The choice is yours.
As a small business, customer satisfaction is very important to us so please get in touch to discuss any issues. We are confident we can resolve things for you, and be pretty nippy about it too, Monday to Friday.
Simply contact us within 7 days of delivery to discuss options: firstname.lastname@example.org. Any item that has been agreed for refund must be returned in perfect and unworn condition.
NB: Personalised orders cannot be cancelled once the item has been made, and cannot be refunded unless faulty.
Buyers are responsible for return shipping costs of non faulty goods. If the item is not returned in its original condition, the buyer is responsible for any loss in value.